At Kanchipuram CBR Silks, we value your trust and strive to provide you with the best shopping experience. Please read our policies carefully before making a purchase.
1. Return Policy
- Products can be returned only if they are damaged or defective.
- Customers must raise a return request within 24–48 hours of receiving the product by contacting our Customer Care via email or phone.
- Return requests through the website will not be accepted. Only requests raised via customer support will be considered.
- Once your return request is approved, the parcel must reach our company address within 7 working days. Returns received after this period will not be accepted.
📍 Return Address:
Kanchipuram Cbr Silks
Kodandaram Nagar Rd, Saroornagar, JP Enclave, Sharada Nagar,
Dilsukhnagar, Hyderabad, Telangana – 500035
📞 Customer Care: +91-8889995266
📧 Email: hello@kanchipuramcbrsilks.com
2. Conditions for Returns
- Products must be in saleable condition, unused, undamaged, with original folds, packaging, and intact price tags.
- If these conditions are not met, the return will not be accepted.
- A clear unboxing video of the item must be recorded to support return claims (damage, wrong item, etc.).
- Returns will be accepted only after verification by our Quality Check (QC) team.
3. Exchange Policy
- Customers may request an exchange for equal or lesser value products after QC approval.
- Proof of purchase (invoice/gift receipt) must be included with the return package.
- If an exchange is not possible, a credit note/voucher will be issued for future purchases.
- All exchanged products (within India) are delivered within the standard delivery timeline, i.e 7-10 business days
4. Courier & Shipping for Returns
- Customers are responsible for return courier charges.
- If the return is due to an error on our part, we will reimburse courier charges via a credit note/voucher.
- Returns must be sent only via our designated courier partners (details provided at the time of approval).
- If the parcel is tampered with, opened, or damaged on delivery, please do not accept it. If accepted, we will not be responsible for damages.
5. Non-Returnable Cases
- Returns/exchanges will not be accepted for the following:
- Products not in original condition or without tags.
- Complaints based on approximate specifications such as colour, weight, size, handwork, embellishments.
- Variations in colour due to lighting, monitor resolution, or photography.
- Beaded/embroidered items where embellishments may naturally loosen over time.
6. Order Cancellations
- Orders cannot be cancelled once processed or approved by our team.
- If cancelled within 24 hours of placing the order (before dispatch), the refund will be given as store credits only.
- If cancelled due to stock or technical issues on our end, we will process a full refund within 7 working days.
7. Refund Policy
- Refunds will be issued only as a credit note or voucher, or in the form of an exchange.
- Refunds will be processed and credited within 7 working days to the original payment method after we receive and verify the returned product.
- Customers may contact our support team to check refund status.
8. Dispute Resolution
- For disputes regarding returns, cancellations, or refunds, customers can write to claims@kanchipuramcbrsilks.com.
- All disputes are subject to Hyderabad, Telangana jurisdiction under Indian IT Act, 2002.
- Our decision in such matters will be final.
Important Notes
- Please inspect packages at delivery. Do not accept unsealed, opened, or visibly damaged parcels.
- Always include your name, order number, and mobile number on the return package.
Once an item is handed over to a third party (e.g., security guard/neighbor) as per customer instructions, the responsibility lies with the customer.